01 Introduction

NityaDeep Life Design Pvt. Ltd. ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share and protect your information when you visit nityadeep.com, book a Clarity Call, purchase our e-PDF guide, or otherwise interact with us.

This policy is published in accordance with the Information Technology Act, 2000, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Digital Personal Data Protection Act, 2023, and other applicable Indian laws.

02 Who We Are

NityaDeep Life Design Pvt. Ltd. is a company incorporated in India, with its registered office at Mumbai – 400080, Maharashtra.

We act as the Data Fiduciary in respect of the personal data you share with us. The company is GST registered, MSME Udyam recognised, and ISO 9001:2015 certified.

03 Information We Collect

a) Information you provide directly

• Name, email address, phone number and city
• Age range and general demographic details
• Any personal details you choose to share during coaching or healing sessions

b) Session information

• Notes, reflections, goals and context shared during sessions
• Progress updates and follow-up communications

c) Payment & billing information

• Name, billing address and transaction reference number
• We do not store full card, UPI or net-banking credentials

d) Technical & usage data

• IP address, browser type, device type and operating system
• Pages visited, time spent, and referring URLs (via cookies and analytics)

e) Communication data

• Messages, emails, and DMs on Instagram or Facebook
• Enquiry details and support requests

04 How We Collect Information

• Through forms on our website (contact, booking, newsletter)
• During Clarity Calls and coaching or healing sessions
• Through purchases of digital products
• Through cookies and similar technologies
• Through social media interactions and direct messages
• Through email, phone or WhatsApp communication

05 Purpose & Legal Basis of Processing

We process your personal data to:

• Provide and deliver our coaching, healing and digital products
• Respond to enquiries and schedule sessions
• Process payments and issue receipts
• Send transactional emails and download links
• Send newsletters, offers and updates (with your consent, withdrawable at any time)
• Improve our website, services and user experience
• Comply with legal, tax and regulatory obligations
• Protect against fraud, misuse and security threats

06 Cookies & Tracking Technologies

We use essential cookies to operate the website and optional analytics cookies (such as Google Analytics) to understand how visitors use our site.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

07 Payment Information

All payments are processed through secure, PCI-DSS compliant third-party payment gateways. We do not store your complete card, UPI or net-banking credentials on our servers.

We may retain transaction IDs, amounts and billing details for accounting, GST and dispute-resolution purposes.

08 How We Share Information

We do not sell, rent or trade your personal data. We may share information with:

• Service providers (payment gateways, email platforms, hosting, analytics) who process data on our behalf under confidentiality obligations
• Professional advisers (accountants, auditors, legal counsel) where necessary
• Government or regulatory authorities where required by law
• Successors in the event of a merger, acquisition or restructuring

09 Data Retention

We retain personal data only as long as necessary for the purposes described in this policy, or as required by law.

• Session notes are typically retained for up to 24 months, unless you request earlier deletion
• Financial records are retained for the period mandated under Indian tax laws (currently 8 years)
• Marketing contact details are retained until you unsubscribe or request deletion

10 Data Security

We implement reasonable technical and organisational measures — including secure servers, access controls, encrypted transmission (HTTPS) and confidentiality practices — to protect your data.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. In the event of a data breach, we will notify affected users and relevant authorities as required by law.

11 Your Rights

Subject to applicable law, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Erase your data (where legally permissible)
• Withdraw consent at any time
• Opt out of marketing communications
• Nominate a person to exercise your rights in the event of death or incapacity (under the DPDP Act, 2023)
• Lodge a complaint with the Data Protection Board of India

12 International Transfers

Some of our service providers may store or process data outside India. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place to protect your data.

13 Children's Privacy

Our services are intended for individuals aged 18 years and above. We do not knowingly collect personal data from children.

If we become aware that we have inadvertently collected data from a minor, we will delete it promptly. Parents or guardians who believe their child has shared data with us may contact us for removal.

14 Third-Party Links

Our website and communications may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before sharing any information.

15 Marketing Communications

If you subscribe to our newsletter or opt in to updates, you may receive emails about offers, new products and content. You can unsubscribe at any time using the link in the email or by contacting us.

Transactional emails (receipts, download links, session confirmations) will still be sent as they are necessary to fulfil your purchase.

16 Grievance Officer

In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023:

17 Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated "Last Updated" date. Material changes may also be communicated via email or a website notice.

18 Contact Us